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WE HELP COMPANIES WIN LOYALTY THROUGH CX
To learn how you can get ahead of your competitors and deliver superior customer experiences, contact us today
DOWNLOAD OUR SERVICE BRIEF
Read in more detail about what we do in our service brief.
WHAT WE DO
It’s not easy to consistently thrill customers with your brand and turn them into loyal fans. In today’s experience economy, extraordinary moments and positive emotions are the most powerful currency. It has become essential to show interest in how customers experience your brand.
We represent Performance Solutions, founded in 1987 and based in Netherlands. Performance Solutions are an expert in customer experience and have worked with global clients and game changers such as Apple, Citizen M Hotels, Nike and many more. They are ‘experience engineers’ who specialize in helping brands shape the customer experience they’d like to deliver.
We are certified to deliver their STAR Workshops. These are experiential workshops designed to transform the customer experience your front-line staff are delivering.
Put your desired customer experience at the center of your company. Allow us to help you create a unique and memorable customer experience that will build your network of loyal customers and directly impact your bottom line.
wHY WE DO WHAT WE DO
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WHAT WE DO
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In today’s business world, customers are looking for WOW experiences. Expectations are increasingly high, and customers are savvy enough to know what a great experience is and what isn’t, and they’re not afraid to share that experience with the world.
We help companies to create WOW experiences for their customers by changing their front-line team’s attitudes and behaviors through a program called STAR – Surprise, Touch, Assist and Recognize.
Our one-day programs that can make a big impact on your business. Wow customer experiences create raving fans and directly impact the bottom line, Net Promoter Score, brand awareness, customer and employee engagement and loyalty, and the companies that apply this method out-perform their competition.
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BUY it NOW!WHO WE ARE
It’s not easy to consistently thrill customers with your brand and turn them into loyal fans. In today’s experience economy, extraordinary moments and positive emotions are the most powerful currency. It has become essential to show interest in how customers experience your brand.
We represent Performance Solutions, founded in 1987 and based in Netherlands. Performance Solutions are an expert in customer experience and have worked with global clients and game changers such as Apple, Citizen M Hotels, Nike and many more. They are ‘experience engineers’ who specialize in helping brands shape the customer experience they’d like to deliver.
We are certified to deliver their STAR Workshops. These are experiential workshops designed to transform the customer experience your front-line staff are delivering.
Put your desired customer experience at the center of your company. Allow us to help you create a unique and memorable customer experience that will build your network of loyal customers and directly impact your bottom line.
Meet the Team
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About UsWHO WE ARE
We came together around a common vision of bringing consistently greater customer experiences to the market for the companies who want to outperform their competition.
PRASANITA THAPAR
Managing Director
HR professional 30+ years; HR Management Consultant, Executive Coach. Led large cross-functional teams, worked in the US, UAE, Sri Lanka, Oman, Egypt, India.
MARTIN ROCKSTROM
Operations Director
15+ year of experince in marketing, brand building and customer experience, big digital enthusiast. Passionate environmentalist who served on the board of the Swedish-American CoC in San Diego.
NATASHA ROCKSTROM
Strategy Director
15 years experience encompassing financial services, business
consultancy, real estate development and social enterprise. Finance EMBA. Worked in the ME, US, Canada and Sweden.
Meet OUR FACILITATORS
We have put together a passionate team of Facilitators, experienced coaches, trainers and consultants.
LET'S MEET THEM
